24/7 Telephone Support is available at 877-9-GoGrid [877-946-4743] Select menu option 2 to connect to our Support Team. Users also have access to our online knowledge base.
Support cases can also be opened within the GoGrid portal. Go to http://my.gogrid.com and select the Support section.
Individual servers can be accessed via the same methods used on dedicated servers. Remote Desktop Protocol (RDP) for Windows servers and ssh for Linux servers can be used as if your server were a dedicated machine.
Yes. All Linux machines have “root” access. All Windows machines have “administrator” access.
Yes. Currently all new machines must be added via the GoGrid web interface or by using the GoGrid API.
Not currently. However this is a feature that is on the product roadmap.
Alternatively, you can create an API script that adds new servers on-demand.
Servers in a “stopped” or “shut down” state will still count against your server RAM hour allotment and will still incur charges.
This is because a stopped server still occupies RAM on our grid as well as “reserves” the resources for your server should you need to restart it quickly.
At this time the only way to stop being billed for a server is to "Delete" the server, and in this case your server will be deleted forever and any data will not be recoverable.
We are working on developing a solution so that stopped servers do not incur charges since we understand this is not an optimal solution for some of our customers.
Registered GoGrid users can enter a support case by logging into the GoGrid console at https://my.gogrid.com.
Click on the "Support" link at the top of the screen and select the "Add a Case" button.
Choose your issue from the list of available options and click "Save" when you are finished.
Log in to the customer portal at https://my.gogrid.com.
Invoice overviews are provided on the left side of the screen under the "billing" bar.
This area displays current and projected usage as well as any overage charges for the month.
Complete invoices are available by clicking on "My Account," then the "Billing" tab.
Yes, several Windows Server 2008 installs are now available
Not initially. However this functionality will be supported in the future.
And, as you have root and administrator access to your servers, you can customize your instances as you see fit (with the exception of modifying the kernel on Linux instances).
While server cloning is not available in the beta launch, it will be available soon as this is a popular request.
Other customers of GoGrid have had success using some OpenSource tools to clone their servers across multiple instances.
Yes, you have full Administrator access to your Windows server which means that you can enable or disable the services that you want, as well as install other Third Party applications.
GoGrid servers can be added with 512MB, 1GB, or 2GB of RAM today. We plan on increasing the maximum deployable amount of RAM to 4GB and 8GB very shortly.
F5 Networks LTM (http://www.f5.com/products/big-ip/). Our load balancers are configured in active-standby clustered pairs to prevent outages caused by hardware failures. These load balancers are included with each GoGrid account free of charge.
Yes. We give you the option to choose one of the following two load balancing types: “round robin” or “least connection,” and also provide the following persistence options: “SSL sticky” or “source address.”
GoGrid is built upon a Grid of servers (nodes), managed by a hardware virtualization layer (Xen-based hypervisor) which allows several guest operating systems (virtual servers) to be executed on the same computer hardware at the same time. Our nodes are custom built multi-processor, Intel-based computers. In order for GoGrid to guarantee a minimum CPU to a virtual server, we will always maintain a ratio of 1 Xeon core (equivalent to a P4 2.0 chip) to 4 GB of RAM across our entire grid.
The maximum CPU utilization per virtual server is equivalent to the amount of cores assigned to that virtual server, per the below table.
The Xen CPU scheduler allows us to control CPU priorities per virtual server so that adjacent virtual servers cannot “steal” your CPU resources.
Not at this time. When we implement the 4GB and 8GB server options, that server will be guaranteed 1 full core and 2 full cores on both Windows and Linux respectively.
You can see all of your IP addresses from the GoGrid console. Look under the "Network" bar on the left of the screen where both public and private IP blocks are displayed in folders. Individual server IPs are shown when the folders are expanded, along with Sub-netmask, Gateway and DNS information.
In GoGrid, server storage is tied to the amount of RAM in your server. See
this pagefor more information.
You cannot add additional storage to a server at this time.
The Xen hypervisor will report the load baseline as the number of cores assigned to your GoGrid server. This means that if your system has 1 core assigned to it, ‘top’ will report a baseline load of 1.0. To ascertain your actual load, subtract the number of cores assigned to your server from the load reported by ‘top’, in order to get the actual load of your server.
The GoGrid resource scheduler ensures that your GoGrid servers are spread across as many different physical nodes as possible. This is to minimize the impact of an unlikely hardware failure to as few GoGrid servers as possible. Please also note that GoGrid hardware nodes are enterprise-grade machines with dual-power supplies connected to two different UPS systems, and RAID protected storage volumes. All nodes are proactively monitored by the GoGrid Network Operations Center (NOC).
